FAQ

Where are you based?

I am based in Philadelphia, PA. I offer local pick up options if you are willing to come to me, shoot me an email at hello@kwtdesigns.com or through my contact form to arrange a local pick up.

When is your next in person event?

I am a regular at a few local Philly / NJ area markets including - the Trenton Punk Rock Flea Market, the Philadelphia Punk Rock Flea Market and the Asbury Park Punk Rock Flea Market. Follow my page on Facebook for a more up to date schedule of my upcoming events and markets!

What is your return/exchange policy?

I am happy to accept returns within 7 days of receiving your item. The item must be returned to me in the same condition you received it. Shipping cost is nonrefundable. If your item is damaged during shipping, please contact me and I will take care of it.

I am not responsible for any loss due to the post office or any loss due to pin falling off their backers.

How long will it take for my order to ship?

Orders are generally shipped within 1-3 days. You will receive a shipping email containing a tracking number when your order is shipped.

Please make sure your shipping address is correct when placing your order. If it is not, please contact me at hello@kwtdesigns.com or through my contact form asap. I will not refund or replace items, because they are sent to the wrong address. 

I am not responsible for any loss or delay from shipping.

Do you ship internationally?

Yes! International shipping is $7 USD worldwide. All prices on kwtdesigns.com are in USD (United States Dollar).

In order to keep international shipping costs low (half of what it would be if I shipped via USPS), I recently switched my international shipping to a third party program. Unfortunately, these low costs also come with slightly unreliable tracking, or possibly no updated tracking at all. I assure you, your package has been dropped off within [24] hours of receiving your shipping confirmation email.

International orders can take from 2 -12 weeks to be delivered.

International buyers are warned that their package may come with customs fees and that they are responsible for any customs and import taxes that may apply. I don't control the fees or who gets them, nor do I know anything about how your country calculates customs. I am not responsible for delays due to customs.

It is against postal regulations for me to mark any package as a gift or to lower the value of a package. Please do not even ask!

My order says it was shipped but the tracking info is still in pre-shipment, is it coming? 

USPS really enjoys doing this fun thing where they don't scan all of the packing labels when I drop your packages in the mail.

Tracking information is not an exact science, but merely an estimate of where your order is at any given time. Tracking information may take up to 24 hours to update after it has been shipped (and sometimes it may never be updated at all). I assure you, your package has been dropped off within [24] hours of receiving your shipping confirmation email.

What if my order is lost/never delivered?

Unfortunately, once a package leaves my hand it is beyond my control. If you have any questions about your tracking/delivery information, please contact your local post office. If you have already contacted your local post office and they were unable to help you, send me an email at hello@kwtdesigns.com or through my contact form and we can work something out.

Is _____ ever coming back?

In general all items that I make in the shop are incredibly limited runs and do not return; this particularly applies for pins and patches as the minimum quantities are quite high. This means that nothing lasts that long! If you are interested in an item there is no guarantee it will be there in the future. Please do not contact me about past items that are no longer available in the shop, if they're not on my website, they're not coming back! 

Any and all updates about product availability will be posted over on my Instagram, @kwtallantdesigns!

Do you offer custom pins/patches?

Unfortunately at this time I do not offer custom pin or patch orders.

Do you offer wholesale/consignment?

Yes! Contact Kimi at hello@kwtdesigns.com or through my contact form for more information.

Would you ever be interested in a collaboration? 

I am no longer seeking collaborative partners to create enamel pins, sorry! I am not and will never be seeking collaborations with photographers, influencers or bloggers. Please do not email me asking for things for free to promote on your page, this is incredibly rude.